FAQ's

Shipping

Read our full shipping policies here.

We currently ship to the US and Canada

All orders ship standard via USPS First Class or Priority, or UPS Ground depending on order size and weight. If you'd like a specific service, please select it at checkout.

Our processing times are 1 - 5 business days, excluding federal holidays.

Unless you upgrade your shipping method, orders have an average of 3 - 5 business days in transit in addition to our processing time.

All orders over $25 ship free within the United States. Upgraded shipping is available - rates are calculated at checkout.

International shipping to Canada will be calculated at checkout based on carrier estimates.

Yep! We ship entirely plastic free. All our shipping materials are made from recycled materials and are entirely paper based, making them 100% compostable and recyclable. Even the tape is compostable!

Returns and exchanges

We have a 30-day risk free return policy, which means you have 30 days after receiving your item to request a return for any reason. Please note, we cannot accept returns on final sale items, shipping costs or gift cards.

You can read more about our return and exchange policies here.

Please email contact@zerraco.com with your order number to start your return. If you purchased within 30 days of contacting us, we will email a return shipping label to you.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email contact@zerraco.com

Please note we cannot guarantee cancellations after your order has been placed. Please email us at contact@zerraco.com with your order number and we will let you know if your order can be cancelled.

Sustainability

Yes! We ship carbon neutral in all directions - outgoing orders to online customers, returns and container return shipments.

Yep! We ship entirely plastic free. All our shipping materials are made from recycled materials and are entirely paper based, making them 100% compostable and recyclable. Even the tape is compostable!

We don’t ship with compostable poly bag alternatives because we don’t feel they are the most sustainable option. They’re made with PBAT which is a petroleum derivative. This goes against our plastic and petroleum free mission, so we use recycled paper mailers instead, which are completely biodegradable.

Being 100% plastic free is the ultimate goal, but currently there are some plastic components in certain packaging, such as the low waste mascara reducers or the lining in some lids. We strive to keep plastic use to an absolute minimum and only incorporate what we feel can be reused over and over if no other alternatives exist.

Most of our product packaging materials are glass, aluminum, paperboard, and now bamboo.

You can return any of our glass or metal containers in good, working condition with the lids in exchange for store credit. Email us at contact@zerraco.com and tell us your mailing address along with how many containers you are sending back. We will email you a paid shipping return label.

Another option is to choose to include a Container Return Label with your order at checkout; we will print a return label and include it in your package so that once your container(s) are used and empty, you can easily send them back!

You can also drop your containers off at any of our retailers.

LEARN MORE

Ingredients

All of our products are cruelty free and we only purchase ingredients from cruelty free suppliers.

All of our products are vegan, except for The Balm, which currently includes local beeswax. We are working through the last of our supply and once we run out we will switch to the vegan wax used in our other lip balms. Once we transition The Balm over, then our products will be 100% vegan!

Yes, but we only use RSPO certified palm oil products.

The iron oxide that we use is synthetic and so it is not mined; we cannot use natural iron oxide as it has been found to have traces of hard metals i.e. lead. 

Products

We craft our low waste cosmetics by hand in small batches in Baltimore, MD. Each product is thoughtfully made by people who care just as much about the environment as you do!

While we aren’t drug store budget, we aren’t priced at a luxury price point either. We charge what we need to pay a living wage to our employees and purchase ethical/sustainable materials, but not line our pockets.

We're happy to offer shade matching services for our Mineral Powder Foundation! Just email contact@zerraco.com with a makeup-free selfie in natural lighting, the color of the veins on the insides of your wrists (these are usually green/teal, blue or purple/blue) and information on a foundation that you currently use that suits you well (brand and shade name).

Please note: If we shade match you, this is only guaranteed for 30 days. For example, if you get shade matched in April and don't purchase until September, we cannot guarantee that the inital shade we matched you with will still fit perfectly since skin tones change throughout the year.

Check out our guide to get started with zero waste makeup here! We've got video tutorials for some of our best selling products along with some tips and tricks!

Misc.

You can create an account to become part of the Zerra Club and earn points to redeem for rewards!

You can receive 10 points for every dollar spent, and redeem $5 off for every 500 points, $10 off for every 900 points, and $15 off for every 1200. You can also receive points when you sign up and on your birthday!

LEARN MORE

We have over 60 retailers across the country - find your local retailer here!

Still have questions?

Email us at contact@zerraco.com! Our business hours are Monday - Saturday from 10am - 6pm EST. We are a small customer service team but we do our best to reply to emails within 24 hours during business hours.