FAQ's

We currently ship to the US & Canada.

All orders ship standard via USPS First Class or Priority, or UPS Ground depending on order size and weight. If you'd like a specific service, please select it at checkout.

Our processing times are 1 - 5 business days, excluding federal holidays. 

Unless you upgrade your shipping method, orders have an average of 3 - 5 business days in transit in addition to our processing time.

All orders over $35 ship free within the United States. Upgraded shipping is available - rates are calculated at checkout.

International shipping to Canada will be calculated at checkout based on carrier estimates.

Yes, we ship carbon neutral and 100% plastic free!

All outgoing orders from online orders, returns and Container Returns ship carbon neutral.

All our shipping materials are made from recycled materials and are entirely paper based, making them 100% compostable and recyclable. Even the tape is compostable!

Not at this time, but you can shop in-person with our retail partners! Find the closest store to you here!

Please email us at contact@zerraco.com with your order number and we'll be sure to help you find your package!

Per our policies, we are not liable for packages that are lost or stolen after they are marked as delivered, but we will still try to help you locate your package!

We have a 30-day risk free return policy, which means you have 30 days after receiving your item to request a return for any reason. Please note, we cannot accept returns on final sale items, shipping costs or gift cards.

Returns must be mailed back to us within the 30 day time frame in order to receive a refund.

You can read more about our return and exchange policies here.

We're so sorry you didn't love everything in your order! Please email contact@zerraco.com with your order number to start the return process.

If you purchased within 30 days of contacting us, we will email a return shipping label to you free of charge. After we receive your return your refund will be processed in 3-5 business days.

Not at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email contact@zerraco.com to start a return.

Please note we cannot guarantee cancellations after your order has been placed. Please email us at contact@zerraco.com with your order number and we will let you know if your order can be cancelled.

Yes, we ship carbon neutral and 100% plastic free!

All outgoing orders from online orders, returns and Container Returns ship carbon neutral.

All our shipping materials are made from recycled materials and are entirely paper based, making them 100% compostable and recyclable. Even the tape is compostable!

We don’t ship with compostable poly bag alternatives because we don’t feel they are the most sustainable option. They’re made with PBAT which is a petroleum derivative. This goes against our plastic and petroleum free mission, so we use recycled paper mailers instead, which are completely biodegradable.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Being 100% plastic free is the ultimate goal, but currently there are some single use plastic components in certain packaging, such as the plastic reducers in The Mascara or the lining in some lids. We strive to keep plastic use to an absolute minimum and only incorporate single use plastics if we feel no other alternatives exist. 

Most of our products are packaged in glass, aluminum, paperboard or bamboo.

You can return any of our glass or metal containers in good, working condition with the lids. Email us at contact@zerraco.com and tell us your mailing address along with how many containers you are sending back. We will email you a paid shipping return label.

You can also drop your containers off at any of our retailers that accept containers.

Yes, all of our products are vegan and are only ever tested on (human) friends and family!

We are Leaping Bunny certified cruelty free, which means that our products are certifiably 100% free of animal testing. You can learn more on the Leaping Bunny FAQ page here!

We craft our low waste cosmetics by hand in small batches in Baltimore, MD. Each product is thoughtfully made by people who care just as much about the environment as you do!

Our product packaging & ingredients come from all over the world. While we try to source as many of our packaging components and ingredients from the US, certain ingredients and products aren't available to us domestically.

Some of our retailers do carry Zerra & Co. products in bulk! Find a retailer near you on our Where to Find Us page! 

If there isn't a retailer near you that carries our products in bulk, you always have the option to return your containers to us as a part of our Container Return Program! You can then place a new order for the same product.

Some of our products, such as our Liquid Lotion or Gel Face Wash also have a refill option. Shop refills here!

Yes, but we only use RSPO certified palm oil products. While we understand this isn't the perfect solution, we feel it's the best solution available. You can read more about our stance on Palm Oil here.

Our products are gluten free but are not produced in a gluten free facility. We do use nut oils and coconut oil in a some of our products. We always recommend you read the ingredient label for each individual product.

If you have any questions about ingredients or allergens, please email us at contact@zerraco.com

We only work with suppliers who don't source Mica from India. Our suppliers are transparent about their supply chain and ethics and are also working to end child labor in mica mines.

Check out our guide to get started with zero waste makeuphere! We've got video tutorials for some of our best selling products along with some tips and tricks! You can also always reach out to us at contact@zerraco.comwith any questions and we'd be happy to help!